Shipping & Delivery Policy

Last Updated: 29 August 2026

Thank you for shopping with Silpa Neer.

This Shipping & Delivery Policy explains how orders placed directly through https://silpaneer.in are processed, dispatched, shipped, tracked, and delivered.

Silpa Neer currently delivers products within India only.

By placing an order through our Website, you agree to this Shipping & Delivery Policy together with our Terms and Conditions, Cancellation, Return & Refund Policy, and Privacy Policy.

1. Shipping Coverage

Silpa Neer currently accepts orders for delivery to serviceable addresses within India.

International shipping is not currently available through silpaneer.in.

Delivery availability depends on courier-service coverage for the destination PIN code and the type, size, weight, or nature of the product.

Certain remote or restricted locations may:

• require additional delivery time;

• have limited courier availability;

• not support Cash on Delivery;

• attract additional shipping charges where disclosed before purchase; or

• temporarily be unavailable for delivery.

If we are unable to fulfil an order to the address provided, we will contact you and provide an appropriate resolution.

2. Order Processing

Orders are processed after they are successfully placed and, where applicable, payment or order verification has been completed.

Processing may include:

• confirming product availability;

• checking the product;

• preparing the product for shipment;

• customization or personalization, where applicable;

• quality inspection;

• secure packaging;

• payment verification;

• COD verification, where applicable; and

• arranging courier pickup.

Orders are ordinarily processed on business days.

Sundays, public holidays, local holidays, courier holidays, or other non-working days may affect processing and dispatch timelines.

3. Ready-Made Products

Ready-made products are generally prepared for dispatch after:

• order confirmation;

• payment confirmation where applicable;

• COD verification where required;

• product availability confirmation; and

• quality inspection.

The expected dispatch or delivery estimate applicable to a product may be displayed on the relevant product page, during checkout, in the order confirmation, or otherwise communicated to you.

Where a specific estimated dispatch period is provided for your order, we will make reasonable efforts to dispatch the product within that period.

4. Personalized, Customized and Made-to-Order Products

Personalized, customized, and made-to-order products require additional preparation time.

The time required may depend on:

• the type of customization;

• product complexity;

• availability of materials;

• artwork or design requirements;

• customer approvals, where required;

• quantity ordered; and

• other production considerations.

The estimated production or dispatch timeline may therefore differ from that of a ready-made product.

Where applicable, the expected timeline will be displayed on the product page, communicated during ordering, included in the order confirmation, or otherwise shared with you.

Production Time and Delivery Time Are Different

For customized products, please remember that:

Production/processing time is the period required to prepare your product before dispatch.

Shipping/transit time is the additional period required by the courier to transport the dispatched product to your delivery address.

The estimated delivery date therefore includes or depends upon both stages.

5. Order Confirmation

After successfully placing an order, you may receive confirmation through one or more available communication methods, such as:

• email;

• SMS;

• WhatsApp; or

• the Website.

The confirmation may contain information including:

• your order number;

• products ordered;

• order value;

• payment status;

• delivery address; and

• other relevant order details.

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible at:

Email: support@silpaneer.in
Phone: +91 7407582712

6. Shipping Charges

Shipping charges, where applicable, will be disclosed before you complete your purchase.

Shipping charges may depend on factors including:

• delivery PIN code;

• order value;

• product dimensions;

• product weight;

• shipping method;

• courier availability; or

• promotional offers.

Where Silpa Neer offers free shipping, the applicable eligibility requirements will be displayed before or during checkout.

We will not add undisclosed compulsory shipping charges after an order has been confirmed.

7. Cash on Delivery Charges

Cash on Delivery (“COD”) may be available for eligible orders and serviceable PIN codes.

Where an additional COD fee applies, that fee will be displayed before you confirm the order.

COD availability may vary according to:

• courier coverage;

• delivery location;

• order value;

• product type;

• customization;

• previous delivery history; or

• other reasonable operational factors.

Personalized or customized products may require full or partial prepaid payment and may not always be eligible for COD.

8. Estimated Delivery

Delivery estimates provided on silpaneer.in are based on information reasonably available at the time of ordering.

Actual delivery time may depend on:

• product processing time;

• customization requirements;

• courier transit time;

• destination PIN code;

• courier workload;

• holidays;

• weather;

• transportation conditions;

• local restrictions;

• events beyond our control; and

• other logistical circumstances.

Unless expressly stated otherwise, delivery dates displayed on the Website are estimated delivery dates rather than guaranteed delivery appointments.

Silpa Neer will nevertheless make reasonable efforts to fulfil orders according to the delivery schedule stated or agreed for the order.

9. Dispatch Notification and Tracking

Once an order has been dispatched, tracking information may be provided where tracking is supported by the courier.

Tracking information may be communicated through:

• email;

• SMS;

• WhatsApp;

• your Silpa Neer account, where available; or

• another appropriate communication method.

Please allow some time after dispatch for the courier's tracking system to update.

10. Courier and Logistics Partners

Silpa Neer may use third-party courier, postal, shipping, or logistics providers for order delivery.

The particular service provider may vary depending on:

• delivery location;

• parcel size;

• parcel weight;

• courier serviceability;

• COD availability;

• shipment type; and

• operational requirements.

While the parcel is transported by a third-party logistics provider, Silpa Neer remains responsible for addressing customer-service issues relating to orders placed directly through silpaneer.in as required under our policies and applicable law.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes, where applicable:

• recipient name;

• house, building, or flat number;

• street or locality;

• village, town, or city;

• district;

• state;

• correct PIN code;

• landmark where useful; and

• an active contact number.

Incorrect or incomplete addresses may result in delay or failed delivery.

12. Changing a Delivery Address

If you need to change the delivery address after placing an order, please contact us immediately.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once the order has been dispatched, changing the delivery address may not be possible because the shipment is already under the control of the courier network.

In some cases, the courier may permit an address correction or redirection, but this cannot be guaranteed.

Additional charges arising from a customer-requested redirection may be payable by the customer where such charges are disclosed and agreed.

13. Contact Number for Delivery

Please provide an active phone number with your order.

The courier may need to contact you to:

• locate the delivery address;

• verify delivery;

• arrange a delivery attempt;

• obtain directions;

• communicate a delivery issue; or

• complete COD delivery.

Failure to respond to reasonable delivery attempts may result in the shipment being returned to Silpa Neer.

14. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their applicable delivery process.

If you are unavailable when delivery is attempted, the courier may:

• attempt delivery again;

• contact you;

• request delivery instructions;

• ask you to collect the parcel from an available facility; or

• return the parcel to Silpa Neer.

The exact process may vary between courier providers and locations.

15. Cash on Delivery at Delivery

For COD orders, please keep the payable amount or an accepted courier-supported payment method available at delivery.

The amount collected should correspond to the amount communicated for the COD shipment.

If you believe the courier is requesting an incorrect amount, please contact Silpa Neer before making payment where reasonably possible.

16. Refused COD Orders

Please do not place a COD order unless you reasonably intend to accept delivery.

If you no longer require an order, contact Silpa Neer as early as possible so that cancellation can be attempted before dispatch.

Repeated intentional refusal of valid COD shipments without a genuine reason may result in COD being restricted for future orders.

Silpa Neer may require prepaid payment for subsequent orders in such cases.

This does not affect legitimate rights relating to:

• incorrect products;

• visibly damaged shipments;

• fraudulent orders;

• materially delayed deliveries; or

• other legally protected circumstances.

17. Failed Delivery Due to Customer-Supplied Information

If delivery fails because:

• an incorrect address was supplied;

• an incomplete address was supplied;

• the wrong PIN code was provided;

• the recipient cannot be contacted;

• delivery is repeatedly refused without an eligible reason; or

• the customer is repeatedly unavailable,

the shipment may be returned to Silpa Neer.

This is commonly referred to as Return to Origin (RTO).

If you still want the product after it is returned, reshipping may be possible.

Any reasonable additional shipping charge caused solely by customer-supplied incorrect information or unsuccessful customer-controlled delivery attempts may be payable by the customer before reshipment.

We will disclose the applicable charge before reshipping.

18. Return to Origin (RTO)

When a parcel is returned to Silpa Neer by the courier, we will review the reason for the return.

Possible reasons include:

• incorrect address;

• incomplete address;

• recipient unavailable;

• recipient refused delivery;

• incorrect contact information;

• courier serviceability issues;

• parcel damage;

• unsuccessful delivery attempts; or

• logistical failure.

The appropriate resolution will depend on the reason for the RTO.

Where the return occurred because of an issue attributable to Silpa Neer or the courier rather than the customer, we will work with you to arrange an appropriate reshipment or refund.

19. Undeliverable Locations

Although an order may initially be accepted, a courier may occasionally later determine that the destination is temporarily or permanently unserviceable.

If no suitable courier can deliver your order, we may contact you to:

• obtain an alternative serviceable address;

• agree to another delivery arrangement where available; or

• cancel and refund the affected prepaid order.

You will not be required to provide an alternative address if you prefer an appropriate refund where delivery cannot be completed.

20. Remote Areas

Orders to remote, rural, difficult-to-access, or limited-service PIN codes may require additional transit time.

Tracking updates may also occur less frequently in certain remote areas.

Any additional shipping charge specifically applicable to your delivery location will be disclosed before order confirmation where applicable.

21. Delayed Shipments

Occasionally, a shipment may be delayed after dispatch.

Possible causes include:

• severe weather;

• floods;

• cyclones;

• transportation disruption;

• courier-network congestion;

• strikes;

• local restrictions;

• natural disasters;

• public holidays;

• operational disruption;

• government restrictions; or

• other unforeseen circumstances.

If tracking indicates an unusual delay, please contact us at support@silpaneer.in.

We will make reasonable efforts to investigate the shipment with the courier.

22. Delivery Later Than the Stated Schedule

Silpa Neer will make reasonable efforts to deliver products within the delivery schedule stated or agreed for the order.

If your product is delivered materially later than the stated or agreed delivery schedule, please contact us.

Where applicable, we will provide an appropriate remedy in accordance with Indian consumer law and our Cancellation, Return & Refund Policy.

An exception may apply where the delay resulted from a force majeure event or other circumstances recognized by applicable law.

23. Force Majeure and Events Beyond Reasonable Control

Delivery may be affected by circumstances beyond Silpa Neer's reasonable control.

Examples may include:

• flood;

• cyclone;

• earthquake;

• fire;

• severe weather;

• natural disaster;

• epidemic or pandemic;

• war;

• civil unrest;

• government restrictions;

• transport shutdowns;

• widespread strikes;

• major courier-network disruption;

• telecommunications failure; or

• similar unforeseen events.

Where such circumstances materially affect an order, Silpa Neer will make reasonable efforts to keep you informed and provide an appropriate resolution based on the circumstances and applicable law.

24. Lost Shipments

If tracking indicates that your shipment may have been lost, contact Silpa Neer.

We will investigate the matter with the applicable courier or logistics provider.

Please do not assume that a parcel is lost merely because tracking has not changed for a short period, as tracking updates can occasionally be delayed.

If the courier confirms that the shipment has been lost, Silpa Neer will arrange an appropriate remedy.

Depending on availability and your preference where applicable, this may include:

• replacement; or

• refund.

You will not be charged for a replacement shipment required because the original shipment was lost in transit.

25. Damaged Packages

If a package appears visibly damaged when delivered, you may note the condition with the courier where possible.

After opening the package, if the actual product is damaged, please contact Silpa Neer as soon as reasonably possible.

We recommend reporting visible transit damage within 48 hours of delivery wherever reasonably possible because prompt reporting assists us in investigating the shipment with the courier.

Please retain:

• the product;

• outer packaging;

• inner protective packaging;

• shipping label; and

• photographs of the damage

until we have reviewed your claim.

An unboxing video is not mandatory merely to submit a legitimate damage claim.

For complete damaged-product procedures, please refer to our Cancellation, Return & Refund Policy.

26. Missing Products From a Shipment

If your package arrives but an ordered item is missing, please contact us promptly.

Please provide:

• your order number;

• details of the missing product;

• photographs of the parcel;

• photographs of the packaging and shipping label where available; and

• any other information reasonably required for investigation.

Once the issue is verified, we will provide an appropriate resolution.

27. Multiple Products and Split Shipments

Where an order contains multiple products, we may occasionally dispatch products separately.

This may happen because:

• different products have different preparation times;

• customized products require additional production;

• products are packaged separately for safety;

• different courier arrangements are required; or

• other operational considerations apply.

Where an order is split into multiple shipments, you may receive separate tracking information.

The fact that one parcel has arrived does not necessarily mean that the entire order has been completed if you have been informed that the order was split.

28. Packaging

Silpa Neer takes reasonable care when packaging handcrafted products.

Depending on the product, packaging may include appropriate protective materials to reduce the risk of damage during transportation.

Some products may require additional protective packaging because they are:

• fragile;

• handmade;

• decorative;

• irregularly shaped; or

• susceptible to transit damage.

We may modify packaging methods from time to time to improve product protection or reduce unnecessary packaging.

29. Inspection After Delivery

We recommend inspecting your product reasonably soon after delivery.

Please check that:

• the correct product was delivered;

• the quantity is correct;

• the product is not visibly damaged;

• required components are present; and

• personalization is correct, where applicable.

If there is a problem, contact Silpa Neer according to our Cancellation, Return & Refund Policy.

30. Proof of Delivery

Courier companies may record proof of delivery using methods including:

• recipient signature;

• OTP;

• electronic confirmation;

• delivery photograph;

• GPS or location information;

• courier scan; or

• another accepted delivery-confirmation mechanism.

Such records may be used when investigating a dispute concerning whether a shipment was delivered.

31. Shipment Marked Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. check with family members or other persons at the delivery address;

2. check with building security, reception, neighbours, or another authorized recipient where applicable; and

3. contact Silpa Neer promptly if the parcel remains missing.

We will then make reasonable efforts to investigate the delivery with the courier.

Please report such issues promptly because courier records and delivery investigations may be time-sensitive.

32. Customer Collection From Courier Location

In some areas, a courier may request that a customer collect a shipment from a nearby delivery facility if home delivery cannot reasonably be completed.

Where this occurs, the arrangement is normally determined by the courier's local operations.

If you believe you are being unreasonably denied delivery that was included with your order, please contact Silpa Neer so that we can investigate.

33. Ownership and Risk During Shipment

Silpa Neer will take reasonable responsibility for ensuring that an order placed directly through silpaneer.in is appropriately dispatched and addressed.

Nothing in this Policy is intended to transfer courier-related risk to a consumer in a manner that unlawfully removes Silpa Neer's obligations regarding:

• lost shipments;

• damaged products;

• incorrect fulfilment; or

• other applicable consumer rights.

34. Orders Placed Through Amazon or Other Marketplaces

This Shipping & Delivery Policy applies to orders placed directly through silpaneer.in.

If you purchase a Silpa Neer product through Amazon or another third-party marketplace, shipping, delivery, tracking, cancellation, and return procedures may be handled according to:

• the marketplace's applicable policies;

• the product listing;

• the fulfilment method used; and

• applicable law.

Please use the applicable marketplace order interface for marketplace orders unless otherwise instructed.

35. Shipping Fraud and Abuse

Silpa Neer may investigate suspected shipping or delivery fraud, including:

• false non-delivery claims;

• deliberately incorrect addresses;

• repeated fraudulent COD orders;

• false damage claims;

• manipulation of delivery confirmation; or

• other misuse of shipping processes.

Where there is reasonable evidence of abuse, we may take lawful measures including restricting COD eligibility or rejecting fraudulent claims.

This provision will not be used to deny genuine delivery complaints or statutory consumer rights.

36. Customer Support for Shipping Issues

For assistance with:

• order status;

• shipment tracking;

• delayed delivery;

• incorrect delivery;

• lost parcels;

• damaged parcels;

• delivery-address issues; or

• other shipping concerns,

please contact:

Email: support@silpaneer.in
Phone: [ADD PHONE NUMBER]

Please provide your order number whenever possible so that we can locate your order more quickly.

37. Grievance Redressal

If a shipping or delivery issue is not resolved through normal customer support, you may contact our Grievance Officer.

Grievance Officer

Name: Manas Ranjan Paul
Designation: Proprietor & Grievance Officer, Silpa Neer
Email: support@silpaneer.in
Phone: +91 9126612584

Address:
Silpa Neer
Vill + P.O – Deuli
P.S – Ramnagar
Dist – Purba Medinipur
PIN – 721423
India

Silpa Neer will endeavour to acknowledge consumer complaints within 48 hours of receipt and to redress them within one month from the date of receipt, in accordance with applicable law.

38. Changes to This Policy

Silpa Neer may update this Shipping & Delivery Policy from time to time to reflect changes in:

• courier arrangements;

• shipping coverage;

• fulfilment practices;

• products;

• Website functionality;

• business operations; or

• applicable law.

The current version will be published on this page with an updated “Last Updated” date.

Changes will not retrospectively remove rights that have already arisen in connection with an existing accepted order.

39. Contact Us

For questions regarding this Shipping & Delivery Policy, please contact:

Silpa Neer

Email: support@silpaneer.in
Phone: +91 7407582712
Website: https://silpaneer.in

Business Address:
Vill + P.O – Deuli
P.S – Ramnagar
Dist – Purba Medinipur
PIN – 721423
India