Terms and Conditions

Last Updated: 29 August 2026

Welcome to Silpa Neer.

These Terms and Conditions (“Terms”) govern your access to and use of https://silpaneer.in (“Website”) and your purchase of products from Silpa Neer.

Silpa Neer is a GST-registered sole proprietorship business in India, engaged in the sale of handcrafted, handmade, decorative, lifestyle, personalized, customized, and related products.

By accessing or using this Website, creating an account, placing an order, or purchasing a product from us, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, and Cancellation, Return & Refund Policy.

If you do not agree with these Terms, please do not use the Website or place an order through it.

1. Business Information

Business Name: Silpa Neer
Business Type: Sole Proprietorship – GST Registered
Website: https://silpaneer.in
Customer Support Email: support@silpaneer.in
Customer Support Phone: +917407582712

Business Address:
Silpa Neer
Vill + P.O – Deuli
P.S – Ramnagar
Dist – Purba Medinipur
PIN – 721423
India

Silpa Neer currently accepts and fulfils orders for delivery within India only.

2. Eligibility to Use the Website

You may use this Website and place orders only if you are legally capable of entering into a binding contract under applicable Indian law.

If you are under 18 years of age, you should use this Website or place an order only under the supervision of a parent or legal guardian who is capable of entering into a legally binding contract.

You are responsible for ensuring that all information provided by you, including your name, email address, contact number, billing information, shipping address, and payment information, is accurate, complete, and current.

3. Our Products

Silpa Neer primarily offers handcrafted and handmade products.

Our product range may include:

• ready-made handcrafted products;

• handmade decorative or lifestyle products;

• personalized products;

• customized products;

• made-to-order products;

• limited-stock products; and

• other related handcrafted items.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials, specifications, features, prices, and other information displayed on the Website are accurate.

However, due to the handcrafted nature of many Silpa Neer products, individual pieces may have minor variations.

Depending on the product, these variations may include:

• colour or shade;

• texture;

• grain;

• pattern;

• finish;

• shape;

• size or dimensions;

• stitching;

• carving;

• painting;

• placement of decorative elements; or

• other minor characteristics arising naturally from the handmade process.

These reasonable variations are part of the uniqueness and character of handcrafted products and will not, by themselves, be considered defects.

This does not affect your rights where the product received is genuinely damaged, defective, incorrect, materially different from its description, or otherwise eligible for a remedy under applicable law or our Cancellation, Return & Refund Policy.

4. Product Images and Colours

We make reasonable efforts to display product photographs and colours as accurately as possible.

However, the actual colour, shade, texture, appearance, or finish of a product may differ slightly from what appears on your screen due to factors such as:

• screen or device settings;

• display technology;

• lighting used during photography;

• photographic conditions;

• material characteristics; and

• natural handcrafted variations.

Unless expressly stated otherwise, a product photograph is intended to represent the product design and characteristics and may not necessarily depict the exact individual handcrafted piece that you will receive.

Minor differences of this nature will not normally be treated as defects.

5. Personalized and Customized Products

Certain Silpa Neer products may allow personalization or customization.

This may include, for example:

• names;

• text;

• messages;

• dates;

• colours;

• sizes;

• designs;

• photographs;

• symbols;

• engraving;

• artwork; or

• other customer-selected specifications.

You are responsible for carefully reviewing all personalization or customization details before submitting your order.

This includes checking spelling, names, dates, numbers, measurements, colours, uploaded images, designs, and other specifications supplied by you.

We will normally prepare personalized or customized products according to the information provided with your order.

Once production, customization, engraving, printing, painting, preparation, or other personalized work has commenced, the order may no longer be eligible for cancellation, modification, exchange, or return merely because:

• you changed your mind;

• you selected an incorrect option;

• you supplied incorrect information;

• you made a spelling error;

• you provided incorrect measurements; or

• you no longer require the personalized product.

However, this restriction does not apply where:

• the product arrives damaged;

• the product is defective;

• Silpa Neer made an error in personalization;

• the product is materially different from what you ordered;

• the product does not correspond to the agreed customization;

• the product is materially different from its description; or

• applicable law otherwise requires a refund, replacement, return, or other remedy.

Detailed conditions for personalized and customized products are provided in our Cancellation, Return & Refund Policy.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees (INR) unless expressly stated otherwise.

Applicable taxes, delivery charges, Cash on Delivery charges, handling fees, discounts, or other applicable charges will be disclosed during the ordering or checkout process where relevant.

The total amount payable for your order will be displayed before you confirm your purchase.

Silpa Neer reserves the right to change product prices from time to time.

A price change will not normally affect an order that has already been accepted by us, except in the case of an obvious pricing, technical, or listing error.

7. Pricing, Product and Listing Errors

Although we take reasonable care when maintaining the Website, errors may occasionally occur.

These may relate to:

• product prices;

• discounts;

• descriptions;

• specifications;

• stock availability;

• images;

• promotional offers;

• shipping charges; or

• other Website information.

If we discover an obvious error affecting your order, we may contact you before processing or dispatching the order.

If an order cannot reasonably be fulfilled due to such an error, Silpa Neer may cancel the affected product or order.

If payment has already been received for an order cancelled by Silpa Neer, the applicable amount will be refunded according to our refund process.

Silpa Neer will not intentionally misrepresent product information, prices, discounts, availability, or offers.

8. Placing an Order

When you submit an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

After submitting your order, you may receive an automated confirmation by email, SMS, WhatsApp, Website notification, or another available communication method.

Such communication confirms that we have received your order.

Orders remain subject to:

• product availability;

• payment confirmation, where applicable;

• delivery availability;

• address verification;

• COD verification, where applicable;

• fraud-prevention checks; and

• our acceptance of the order.

Silpa Neer reserves the right to decline or cancel an order for legitimate reasons, including:

• product unavailability;

• inability to deliver to the supplied address;

• payment failure;

• suspected fraudulent activity;

• unauthorized transactions;

• incorrect pricing or listing information;

• duplicate or abnormal orders;

• inability to reasonably verify a COD order; or

• circumstances beyond our reasonable control.

If Silpa Neer cancels a prepaid order after payment has been successfully received, the amount paid for the cancelled product or order will be refunded in accordance with applicable law and our refund process.

9. Product Availability

All products displayed on the Website are subject to availability.

Some Silpa Neer products may be:

• handcrafted in small quantities;

• individually produced;

• limited in stock;

• dependent on the availability of materials; or

• prepared specially for an order.

It is therefore possible for a product to become unavailable even after an order has been submitted.

If this happens, we will endeavour to contact you and may offer, as appropriate:

• a full refund for the unavailable product;

• a suitable alternative with your approval;

• another available variation; or

• a revised fulfilment timeline with your agreement.

Silpa Neer will not substitute a materially different product without your consent.

10. Payments

Silpa Neer may provide different payment methods through the Website.

These may include:

• prepaid online payments; and

• Cash on Delivery (“COD”).

Available payment methods may depend on factors such as:

• delivery location;

• product type;

• order value;

• customization;

• courier availability; or

• other reasonable eligibility conditions.

Online payments may be processed by third-party banks, payment gateways, UPI providers, card networks, or other financial service providers.

Silpa Neer does not ordinarily receive or store confidential authentication information such as your complete card details, UPI PIN, banking password, OTP, or similar payment credentials.

Third-party payment providers may operate under their own applicable terms, conditions, and privacy practices.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

COD availability may depend on:

• courier availability;

• delivery PIN code;

• order value;

• product type;

• customer order history; and

• other reasonable operational factors.

Silpa Neer may verify a COD order before dispatch through an appropriate method such as:

• telephone;

• SMS;

• WhatsApp;

• email;

• OTP; or

• another reasonable verification process.

We may decline or cancel a COD order where:

• COD is unavailable for the delivery location;

• the order cannot reasonably be verified;

• the order appears fraudulent;

• incorrect customer information has been provided;

• repeated previous COD orders have been refused or remained undelivered; or

• the selected product is not eligible for COD.

Any applicable COD charge will be displayed during checkout where relevant.

Personalized, customized, or made-to-order products may require partial or full prepaid payment before production begins.

Any such requirement will be communicated before the order is confirmed.

12. Shipping and Delivery

Silpa Neer currently ships products within India only.

Shipping, dispatch, and delivery times may vary depending on:

• product availability;

• whether the product is ready-made;

• whether customization is required;

• delivery location;

• courier availability;

• public holidays;

• weather conditions;

• transportation disruptions;

• local restrictions; and

• other factors affecting fulfilment.

Any estimated delivery date or delivery period displayed on the Website should generally be treated as an estimate unless expressly stated otherwise.

Detailed information regarding:

• shipping charges;

• dispatch timelines;

• delivery estimates;

• tracking;

• delivery attempts;

• incorrect addresses;

• delayed shipments; and

• other delivery matters

will be provided in our Shipping Policy.

Nothing in these Terms removes any remedy available to a consumer under applicable law where Silpa Neer fails to deliver a product within an agreed or stated delivery period, subject to circumstances beyond our reasonable control.

13. Cancellation of Orders

Order cancellation eligibility depends on:

• the type of product;

• whether the product has been dispatched;

• whether customization has started; and

• the circumstances of the cancellation.

Ready-made products may generally be eligible for cancellation before dispatch, subject to the conditions contained in our Cancellation, Return & Refund Policy.

Personalized, customized, or made-to-order products may become non-cancellable after production or customization has commenced.

If Silpa Neer cancels an order after receiving prepaid payment, the applicable amount paid for the cancelled product or order will be refunded.

Cancellation charges will not be imposed in a manner prohibited by applicable law.

Please refer to our Cancellation, Return & Refund Policy for complete cancellation rules.

14. Returns, Replacements and Refunds

Returns, replacements, exchanges, and refunds are governed by our Cancellation, Return & Refund Policy.

Subject to the applicable policy and law, a remedy may be available where a product received is:

• damaged;

• defective;

• incorrect;

• materially different from what was ordered;

• materially inconsistent with its advertised description or characteristics; or

• otherwise eligible for return, replacement, or refund under applicable law.

Reasonable variations inherent in handcrafted and handmade products will not automatically be considered product defects.

Nothing in these Terms is intended to exclude, waive, or restrict consumer rights that cannot legally be excluded or waived.

15. Inspection of Delivered Products

We recommend inspecting your order reasonably soon after delivery.

If you believe that a product is:

• damaged;

• defective;

• incorrect;

• incomplete; or

• otherwise eligible for a return or replacement,

please contact Silpa Neer within the applicable period specified in our Cancellation, Return & Refund Policy.

We may reasonably request information to verify the issue, including:

• your order number;

• photographs of the product;

• photographs of the packaging;

• videos, where appropriate;

• product labels; or

• other relevant information.

Such evidence requirements will be applied reasonably and will not override any mandatory consumer right available under applicable law.

16. Offers, Discounts, Coupons and Promotions

Silpa Neer may occasionally offer:

• coupon codes;

• promotional discounts;

• bundles;

• special prices;

• free shipping;

• seasonal promotions; or

• other benefits.

Promotions may be subject to conditions such as:

• an expiry date;

• minimum order value;

• selected products;

• selected customers;

• selected payment methods;

• geographical restrictions;

• maximum discount amounts; or

• limited uses per customer.

Unless expressly stated otherwise, multiple promotional offers or coupon codes cannot be combined.

Silpa Neer may withdraw or correct an offer where there is a genuine technical, publication, pricing, or fraud-related error, subject to applicable law and rights arising from orders already accepted.

17. Intellectual Property

Unless otherwise stated, Silpa Neer owns or has appropriate rights to the Website and its original content, including:

• the Silpa Neer name;

• logos and branding;

• product photographs;

• product designs where protectable;

• graphics;

• illustrations;

• artwork;

• Website text;

• written descriptions;

• Website layout; and

• other original materials.

Such materials may be protected by applicable copyright, trademark, design, or other intellectual-property laws.

You may use the Website for your personal and lawful shopping purposes.

Without our prior written permission, you must not:

• reproduce or republish Website content for unauthorized commercial purposes;

• commercially use or reproduce our product photographs;

• copy our original artwork or designs in violation of applicable rights;

• sell or sublicense our Website content;

• use the Silpa Neer name or logo in a misleading manner;

• falsely represent an association with Silpa Neer; or

• use our intellectual property in a manner that infringes our rights.

Nothing in this section restricts any use that is expressly permitted by applicable law.

18. Customer Reviews and Submitted Content

If Silpa Neer allows customers to submit reviews, photographs, testimonials, feedback, comments, or other content, you are responsible for the content you submit.

You must ensure that submitted content:

• reflects a genuine experience where represented as a customer review;

• is not knowingly false or misleading;

• does not infringe another person's intellectual-property rights;

• does not violate another person's privacy;

• is not defamatory;

• is not abusive, threatening, obscene, or unlawful;

• does not contain malware or harmful code; and

• is not submitted for fraudulent or deceptive purposes.

Silpa Neer may moderate or remove submitted content where reasonably necessary to:

• comply with applicable law;

• enforce these Terms;

• protect other users;

• prevent fraud or abuse; or

• maintain the integrity of the Website.

You retain ownership of original content that you submit.

However, where necessary to display or use content voluntarily submitted for publication, you grant Silpa Neer a non-exclusive, royalty-free permission to display, reproduce, format, and use that content in connection with the Website and Silpa Neer, subject to applicable privacy and other laws.

19. Prohibited Use

You must not use the Website:

• for an unlawful purpose;

• to commit fraud;

• to place fraudulent orders;

• to interfere with Website operation or security;

• to introduce viruses, malware, or malicious code;

• to attempt unauthorized access to our systems;

• to attempt unauthorized access to another customer's information;

• to impersonate another person;

• to provide deliberately false payment, contact, or delivery information;

• to systematically extract or scrape Website content for unauthorized commercial use; or

• in any manner that infringes the rights of Silpa Neer or another person.

Silpa Neer may restrict access, decline orders, or cancel fraudulent transactions where reasonably necessary.

20. Third-Party Services and Links

The Website may use, integrate with, or link to third-party services.

These may include:

• payment gateways;

• banks;

• UPI providers;

• courier and logistics companies;

• analytics providers;

• hosting providers;

• communication providers;

• social-media services; and

• other technology or service providers.

Third-party services may be governed by their own terms and privacy policies.

A link from Silpa Neer to an external website does not necessarily mean that Silpa Neer endorses all information, products, or services available through that website.

Silpa Neer is not responsible for matters solely within the independent control of third-party providers.

However, nothing in this section excludes responsibility that Silpa Neer is legally required to bear in connection with your order, payment, delivery, or consumer rights.

21. Website Availability

We aim to keep silpaneer.in available, secure, and accurate.

However, uninterrupted Website availability cannot be guaranteed.

The Website may occasionally become unavailable due to circumstances including:

• maintenance;

• software updates;

• hosting issues;

• Internet or network failures;

• technical problems;

• security incidents;

• third-party service interruptions; or

• circumstances outside our reasonable control.

Silpa Neer may modify, update, suspend, or discontinue Website functionality where reasonably necessary.

This will not by itself remove obligations or consumer rights arising from an order already accepted.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Silpa Neer's liability arising from the Website, an order, or a product will depend on the nature of the claim, the actual loss suffered, these Terms, our applicable policies, and applicable law.

Silpa Neer will not be liable for indirect or consequential losses that were not reasonably foreseeable and for which liability is not required under applicable law.

Nothing contained in these Terms excludes or limits:

• statutory consumer rights;

• liability for fraud or fraudulent misrepresentation;

• liability that cannot legally be excluded; or

• any other obligation that applicable law prohibits Silpa Neer from excluding or limiting.

23. Force Majeure

Silpa Neer will not be responsible for delay or failure to perform an obligation where the delay or failure is caused by circumstances reasonably beyond our control.

Such circumstances may include:

• natural disasters;

• floods;

• cyclones;

• fires;

• earthquakes;

• severe weather;

• epidemics or pandemics;

• war;

• civil unrest;

• government restrictions;

• strikes;

• transport disruptions;

• courier-network failures;

• telecommunications failures;

• widespread Internet disruptions; or

• other unforeseen events outside our reasonable control.

If such circumstances materially affect an order, we will make reasonable efforts to communicate the situation to you and provide an appropriate solution in accordance with applicable law.

24. Privacy and Cookies

Your privacy is important to Silpa Neer.

Our collection, use, storage, sharing, and protection of personal information are governed by our Privacy Policy.

The Website may also use cookies and similar technologies for purposes such as:

• essential Website operation;

• security;

• shopping-cart functionality;

• remembering preferences;

• analytics;

• Website performance; and

• marketing, where applicable and permitted.

Further details regarding information collected, cookies used, third-party services, retention, and applicable privacy rights will be provided in our Privacy Policy and any applicable cookie or consent notice.

25. Electronic Communications

When you use the Website, place an order, submit a form, or contact Silpa Neer electronically, you agree that communications relating to your transaction, account, or request may be provided electronically where appropriate.

These communications may be sent through:

• email;

• SMS;

• WhatsApp;

• Website notifications; or

• another contact method supplied by you.

Transactional communications may include:

• order confirmations;

• payment confirmations;

• order-verification requests;

• dispatch updates;

• tracking information;

• delivery notifications;

• support communications;

• cancellation information; and

• refund updates.

Marketing or promotional communications, where used, will be handled separately in accordance with applicable consent and communication requirements.

26. Changes to These Terms

Silpa Neer may update these Terms from time to time.

Changes may be made to reflect:

• changes to our products;

• changes to Website features;

• changes to our business operations;

• changes to our policies;

• changes in applicable law; or

• other legitimate business requirements.

Updated Terms will be published on this page together with a revised “Last Updated” date.

Changes will generally apply from the date they are published.

Updates to these Terms will not retrospectively remove rights that have already accrued to a customer under an accepted order or applicable law.

We recommend reviewing this page periodically.

27. Severability

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted, modified, or limited to the extent legally permissible.

The remaining provisions of these Terms will continue to remain in effect.

28. No Waiver

If Silpa Neer does not immediately exercise or enforce a right under these Terms, this does not mean that Silpa Neer has waived that right.

A right may still be exercised or enforced later where legally permitted.

29. Governing Law and Dispute Resolution

These Terms and purchases made through silpaneer.in are governed by the laws of India.

If you experience an issue concerning an order, product, payment, delivery, return, refund, or service, we encourage you to contact Silpa Neer first so that we can attempt to resolve the matter through our customer-support and grievance-redressal process.

Nothing in these Terms restricts any right you may have under applicable law to approach:

• a Consumer Disputes Redressal Commission;

• a competent court;

• a governmental authority;

• the National Consumer Helpline; or

• another legally available dispute-redressal forum.

30. Customer Support and Grievance Redressal

If you have a complaint, concern, order issue, payment issue, delivery issue, return or refund request, or another consumer grievance, you may contact Silpa Neer through the details below.

Grievance Officer

Name: Manas Ranjan Paul
Designation: Proprietor & Grievance Officer, Silpa Neer
Email: support@silpaneer.in
Phone: +91 9126612584

Address:
Silpa Neer
Vill + P.O – Deuli
P.S – Ramnagar
Dist – Purba Medinipur
PIN – 721423
India

Silpa Neer will endeavour to acknowledge receipt of a consumer complaint within 48 hours and to redress the complaint within one month from the date of receipt, in accordance with applicable law.

Customers are requested to provide sufficient information regarding the complaint, where relevant, such as:

• order number;

• registered email address;

• customer name;

• description of the issue; and

• photographs, videos, or other supporting information where reasonably required.

This helps us investigate and resolve complaints efficiently.

31. Contact Us

For questions about these Terms and Conditions or assistance with your Silpa Neer order, please contact us:

Silpa Neer

Email: support@silpaneer.in
Phone: +91 7407582712
Website: https://silpaneer.in

Business Address:
Vill + P.O – Deuli
P.S – Ramnagar
Dist – Purba Medinipur
PIN – 721423
India